At Xelken, getting your items safely into your hands without unexpected surprises or delays is our top priority. We believe in clear, honest delivery timelines so you always know what to expect.
Shipping Costs & Delivery Times
Good news: Every order on Xelken currently qualifies for 100% Free Worldwide Shipping!
| Destination | Shipping Cost | Estimated Delivery Time |
|---|---|---|
| United States & United Kingdom | $0.00 | 4 - 11 business days |
| Selected Countries* | $0.00 | 5 - 13 business days |
| Rest of the World | $0.00 | 7 - 18 business days |
*Selected Countries Include: Australia, Canada, Czechia, Ireland, Germany, France, Italy, Belgium, Mexico, New Zealand, Romania, Switzerland, Finland, Greece, Hong Kong, China, Hungary, India, Japan, Netherlands, Portugal, Singapore, South Korea, Spain, Sweden, Vietnam.
Our On-Time Delivery Guarantee
For USA, UK, and Selected Countries:
We stand firmly behind our delivery windows. If your parcel arrives after the estimated timeframe, reach out to us at hello@xelken.com. We will promptly issue you a $1 cashback credit alongside a $5 discount voucher for your next order to make up for the wait.
In extremely rare situations (under 0.01% of all shipments) where a freight disruption causes a delay past 60 days, we will issue a full refund on the spot. If your package turns up later, consider it our gift—it is yours to keep at zero cost.
For the Rest of the World:
For regions outside our primary selected country list, shipments may take between 35 and 45 days depending on local customs handling and postal networks. Every package comes with end-to-end tracking. Should a package fail to arrive within 100 days, we will issue an immediate 100% refund or reship your items via an alternative courier based on what you prefer. If the original shipment arrives after your refund has cleared, you keep it for free.
We take pride in offering real, dependable worldwide delivery so you can shop without worrying about shipping fees.
Handling & Dispatch Times
Quick dispatches ensure quick deliveries. Our fulfillment team prepares, inspects, and hands off orders to carriers within 1 to 3 business days. The moment your parcel is scanned by the carrier, an email notification containing your official tracking link is sent straight to your inbox.
Customs, Import Taxes & Duties
We take care of applicable import duties and customs fees directly. What you pay at checkout on Xelken is all you ever pay—no surprise courier fees, import bills, or surprise doorway charges.
Damaged or Incorrect Items
If your package arrives with an issue, damage, or the wrong item, please head over to our Refund Policy to see how quickly our support team resolves it with a free replacement or complete refund.
Required Customs Information for Certain Countries
While Xelken serves customers globally, certain national customs border agencies require personal identification codes to clear imported packages. If your delivery address is in one of the countries below, please provide your local ID details inside the Order Notes field during checkout:
Country ID Requirements:
- Brazil: CPF (Individuals) or CNPJ (Businesses).
- Italy: Codice Fiscale (Tax Code).
- Spain: Número de Identificación Fiscal (NIF).
- China: National ID number.
- Russia: Passport number or Tax Identification Number.
- South Korea: Personal Customs Clearance Code (PCCC).
- Turkey: Turkish Identification Number (T.C. Kimlik No.).
- India: PAN / Tax ID or recognized government photo ID number.
Please Note: Local border officials verify these IDs against the recipient’s legal name before releasing goods. Missing or mismatched information will cause border holds or return-to-sender status, resulting in long delays.
Have Questions About Your Shipment?
Whether you need help tracking a parcel or want to verify delivery to your region, our customer team is ready to help. Email us anytime at hello@xelken.com.
Thank you for choosing Xelken—we look forward to delivering your order straight to your doorstep.