Q: How do I incorporate this cream into my skincare routine?
A: After washing your face with a gentle cleanser and applying your toner, apply an adequate amount of the 345 Relief Care Cream as the final or semi-final step of your skincare routine.
Q: Is this cream suitable for oily skin?
A: Yes, it features a light texture that spreads easily and absorbs quickly, providing a silky, non-greasy, and refreshing feeling suitable for oily and acne-prone skin.
Q: What are the main benefits of the 345 formula?
A: The cream combines 3 ingredients to solve blemishes, 4 ingredients for deep moisturizing, and 5 soothing ingredients to calm sensitive skin and reduce redness.
4. How much does delivery cost and how long does it take?
Xelken offers FREE worldwide shipping on every order, complete with tracking. Orders are usually prepared and shipped out within 1 to 3 business days. Estimated delivery to the US and UK is 4 to 11 days, while other international locations may take a bit longer. If any package gets lost or damaged during transit, we will reship it at no extra charge. You can track your package anytime directly on our website.
5. Where can I purchase the genuine item safely?
To ensure you receive a 100% authentic item, purchase directly from Xelken.com. Please be careful of fake listings on third-party sites. Ordering through our official Xelken website guarantees a safe payment experience via Credit/Debit card, PayPal, Shop Pay, or Klarna.
6. What should I do if I want to return an item or request a refund?
We stand behind our products with a customer-friendly return policy. If your order arrives damaged or defective, we will send a free replacement immediately without making you go through complex return steps. If you are still not satisfied with your purchase, we will issue a full refund.
7. How do I get in touch with your support team?
We are here to help you 24/7. Feel free to reach out to us at hello@xelken.com or drop us a message using the live chat icon on our website for quick assistance.
8. Can I read feedback from other buyers?
Absolutely! Xelken proudly holds a 4+ star rating across the Shop App and verified customer review portals. This reflects our thorough quality checks and our focus on providing great customer service.