1. Is this device waterproof?
Yes, it has an IPX6 waterproof rating, which means you can safely rinse the unit under running water after use.
2. How long does the battery last?
With its 500mAh battery, it supports up to 30 days of use when used for 10 minutes daily.
3. Can I adjust the cleaning intensity?
Yes, it features 5 distinct modes: Gentle, Comfort, Standard, Strong, and Super Strong to suit your specific needs.
4. How much does delivery cost and how long does it take?
Xelken offers FREE worldwide shipping on every order, complete with tracking. Orders are usually prepared and shipped out within 1 to 3 business days. Estimated delivery to the US and UK is 4 to 11 days, while other international locations may take a bit longer. If any package gets lost or damaged during transit, we will reship it at no extra charge. You can track your package anytime directly on our website.
5. Where can I purchase the genuine item safely?
To ensure you receive a 100% authentic item, purchase directly from Xelken.com. Please be careful of fake listings on third-party sites. Ordering through our official Xelken website guarantees a safe payment experience via Credit/Debit card, PayPal, Shop Pay, or Klarna.
6. What should I do if I want to return an item or request a refund?
We stand behind our products with a customer-friendly return policy. If your order arrives damaged or defective, we will send a free replacement immediately without making you go through complex return steps. If you are still not satisfied with your purchase, we will issue a full refund.
7. How do I get in touch with your support team?
We are here to help you 24/7. Feel free to reach out to us at hello@xelken.com or drop us a message using the live chat icon on our website for quick assistance.
8. Can I read feedback from other buyers?
Absolutely! Xelken proudly holds a 4+ star rating across the Shop App and verified customer review portals. This reflects our thorough quality checks and our focus on providing great customer service.
