Q: How do I switch between the cleaning modes?
A: You can easily toggle between the Pulse, Normal, and Soft modes using the buttons on the device handle to suit your comfort level.
Q: How long does a single charge last?
A: After a 3-hour charge, the 1200mAh battery provides up to 60 days of regular use.
Q: Are the nozzle tips rotatable?
A: Yes, the included jet tips are 360° rotatable to help you reach difficult areas in your mouth.
4. How much does delivery cost and how long does it take?
Xelken offers FREE worldwide shipping on every order, complete with tracking. Orders are usually prepared and shipped out within 1 to 3 business days. Estimated delivery to the US and UK is 4 to 11 days, while other international locations may take a bit longer. If any package gets lost or damaged during transit, we will reship it at no extra charge. You can track your package anytime directly on our website.
5. Where can I purchase the genuine item safely?
To ensure you receive a 100% authentic item, purchase directly from Xelken.com. Please be careful of fake listings on third-party sites. Ordering through our official Xelken website guarantees a safe payment experience via Credit/Debit card, PayPal, Shop Pay, or Klarna.
6. What should I do if I want to return an item or request a refund?
We stand behind our products with a customer-friendly return policy. If your order arrives damaged or defective, we will send a free replacement immediately without making you go through complex return steps. If you are still not satisfied with your purchase, we will issue a full refund.
7. How do I get in touch with your support team?
We are here to help you 24/7. Feel free to reach out to us at hello@xelken.com or drop us a message using the live chat icon on our website for quick assistance.
8. Can I read feedback from other buyers?
Absolutely! Xelken proudly holds a 4+ star rating across the Shop App and verified customer review portals. This reflects our thorough quality checks and our focus on providing great customer service.
